Privacy Policy

This Privacy Policy (“Policy”) explains how we collect, use, disclose, store, and otherwise process information when you access or use our storefront, its mobile site, or mobile application (collectively, the Storefront), purchase products, or use services or other offerings made available through the Storefront (collectively, Storefront Features). This Policy does not apply to information you provide to, or that is collected by, any third party. Please consult those third parties directly about their privacy practices, policies, and procedures.

Acceptance of this Policy

By accessing or using the Storefront, you agree to the terms of this Policy and consent to the collection, use, storage, disclosure and other processing of your personal information (including sensitive personal data or information) as described here and as permitted under applicable laws, including the Information Technology Act, 2000 and the rules framed thereunder (“IT Laws”).

If you do not agree with the practices described in this Policy, do not provide us with your personal information and do not use or access the Storefront. You may withdraw your consent to our processing of your personal information at any time; however, if you withdraw consent we may be unable to provide you access to the Storefront or certain Storefront Features.

If you provide us personal information about other people, you represent and warrant that you have the authority to provide that information and to permit us to process it in accordance with this Policy.

Data Controller / Processor

Any information collected under this Policy is collected, retained, or otherwise processed by [Amazon SmartCommerce Solutions Pvt. Ltd.] (registered office: H-9, Block B-1, Mohan Cooperative Industrial Area, Mathura Road, New Delhi - 110044) as a data processor on our behalf. Our contact details are provided in the “Contact Us” section below. Replace the bracketed company name and address with the correct entity details where applicable.

What information we collect

We may collect the following categories of information:

  1. Personal Information. Information you provide directly, such as your name, email address, phone number, shipping address, billing information and other contact details necessary to provide Storefront Features.

  2. Device and Usage Information. Technical information about the device and browser you use to access the Storefront (for example IP address, browser type and version, operating system, device type), details of your visits and activity on the Storefront (pages viewed, links clicked), search and review content you submit, and other usage information.

  3. Third-party Sources. Information we receive from our carrier partners, payment service providers, publicly available sources, vendors, data suppliers, marketing lists, social networks, and other service providers.

You are responsible for keeping your personal information accurate and up to date. If you choose not to provide required information, you may not be able to access the Storefront or use certain Storefront Features.

How we use your information

We may use the information we collect for the following purposes:

  1. To enable your access to the Storefront and to provide the Storefront Features.

  2. To process and fulfil your orders, deliver products and services, and communicate with you about orders, products, services, or promotions (by phone, email, SMS, or other channels).

  3. To provide, maintain, analyse, and improve the functionality, performance, and usability of the Storefront and Storefront Features.

  4. To recommend products, offers, and content tailored to your preferences, and to support our marketing and promotional activities.

  5. To comply with legal obligations or respond to requests from regulators, courts, or law enforcement.

  6. To prevent, detect, and investigate fraud, abuse, security incidents, and other prohibited activity.

  7. To enforce our contractual rights and to carry out obligations arising from contracts with you.

  8. To develop new features, promotions, functionality, and services.

  9. For any other purpose for which you provide the information or as otherwise authorized by you.

With whom we share your information

We may share your information in the following circumstances:

  1. Service Providers and Vendors. With third-party service providers and vendors who perform services on our behalf (for example, payment processors, delivery partners, marketing and communication providers, analytics providers, and survey vendors).

  2. Affiliates. With our holding companies, subsidiaries, and affiliates that operate under common ownership or control.

  3. Business Transfers. With a buyer, successor, or other party in the event of a merger, acquisition, reorganization, sale, or transfer of assets (including in bankruptcy or similar proceedings).

  4. Legal and Safety. With law enforcement, courts, regulators, or other government authorities as required by law or to respond to legal process, or to protect the rights, property, safety, or security of ours, our users, or the public.

  5. Enforcement. To enforce our Customer Terms of Use and other agreements.

  6. With Consent. In any other circumstance where you have provided consent or as disclosed to you when the information is collected.

Third-party links and policies

The Storefront may contain links to third-party websites, services, or applications. Those third parties have their own privacy policies and practices. This Policy does not apply to information you provide to third parties or to information collected by third-party sites. We are not responsible for third-party privacy practices and encourage you to review the privacy policies of any third parties you interact with.

Security

We implement reasonable technical, administrative, and physical security measures designed to protect the confidentiality, integrity, and availability of personal information in accordance with applicable laws, including the IT Laws. These measures may include firewalls, Secure Sockets Layer (SSL) for data transmission, access controls, and information security management practices aligned with recognized standards (for example, ISO/IEC 27001) where appropriate.

No security system is perfect or impenetrable. While we take commercially reasonable steps to protect your information, we cannot guarantee absolute security.

Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods will vary depending on the nature of the information and the purposes for which it was collected.

International transfers

We may transfer personal information to countries other than the country in which you reside. Where personal information is transferred outside your country, we will take reasonable steps to ensure that it is handled in accordance with this Policy and applicable law.

Changes to this Policy

We may modify this Policy from time to time. When we make changes, we will revise the “last updated” date at the top of this page. Your continued use of the Storefront following publication of the updated Policy constitutes acceptance of the updated terms.

Contact us

If you have questions, requests, or complaints about how we process your information, please contact us at: