Return & Shipping Policy

Clear, simple, and fair. Read these before you request a return.

Returns — Key points

  • Return window: Returns must be initiated within 4 days of delivery.

  • Return condition: Items must be unused, unworn, unaltered, with original packaging and tags intact. We will not accept returns that are damaged, soiled, or altered — such items will be returned to the customer and shipping charges will apply.

  • Sale/discounted items: Items bought during a sale or at a discounted price are not eligible for returns.

  • Return fee: A ₹0 return fee applies unless stated otherwise at checkout.

  • Reverse pick-up: Available in select pin codes based on courier serviceability. If reverse pick-up isn’t available at your address, you must self-ship to us using a reliable courier within 7 days of return approval.

How to initiate a return

  1. Log in and go to My Orders.

  2. Check return eligibility for the item.

  3. Click Request Return for the relevant order.

  4. Select the item(s) and choose a reason from the dropdown.

  5. After submitting, share 3–5 clear photos of the item via WhatsApp (or the channel specified at the time of return). Photos must include:

    • The area of damage/issue clearly visible and, if possible, highlighted.

    • Original labels/tags and the invoice.

  6. We will review the images and approve or reject the return request. If approved and reverse pick-up is available in your area, we will schedule collection within 3–5 business days from approval. Keep the packet ready to speed up pickup.

Damaged / defective / wrong items

  • If the package is visibly damaged on delivery, keep the original packaging and write “Received Damaged” on the delivery receipt before signing.

  • Report any defective/incorrect/incomplete delivery within 24 hours of receipt with images (3–5 photos).

  • We will evaluate the evidence and, when validated, either replace the item (where replacement is available) or approve a return and refund.

Note: Complaints made after 24 hours may not be considered.

Exchanges & replacements

  • We do not offer standard exchanges on the storefront.

  • If you received a defective or wrong product, we can replace the same item subject to stock availability.

Inspection & refunds

  • Once we receive the returned package it will go through a quality inspection to confirm:

    • Item is unused, unworn and unaltered.

    • Tags, labels and original packaging are intact.

  • If the item passes inspection, we will approve the refund and initiate it to the original payment method.

    • We typically process the refund within 1–2 business days after approval.

    • Depending on your bank or payment provider, please allow up to 5–7 business days for the refund to appear in your account.

  • If the product fails inspection, we will not process the refund. On request, we can return the item to you — shipping charges will be charged to you.

For COD orders: we will contact you and initiate a bank transfer if a refund is approved.

If your refund doesn’t arrive

  • Wait 7 business days after the return request is marked complete.

  • If you still haven’t received the refund, contact customer support at the storefront with your order number and return reference so we can resolve it.

Return timelines summary (at-a-glance)

  • Return request window: within 4 days of delivery

  • Image requirement: 3–5 photos at time of request

  • Reverse pick-up: scheduled in 3–5 business days after approval (if serviceable)

  • Self-ship deadline: within 7 days of approval (if reverse pick-up not available)

  • Refund processing after approval: 1–2 business days (bank may take 5–7 business days to reflect)

Contact & support

If you face any difficulty at any step — returns, damaged items, pickup, or refunds — contact our support team via the storefront support channel or the WhatsApp number provided in your order confirmation. Provide your order number and relevant photos to speed up resolution.